We hope that all of our products meet or exceed your expectation, and want to know if any fall short of your expectations. All returns require pre-approval and are at the discretion of Eternal Abundance. Please email us at firstname.lastname@example.org and include your order number and a description of the reason for return.
Returns must be made no later than 30 days of receipt of the merchandise. Unopened items will only be granted a full refund if the product is received in resalable condition; however, the cost of the original shipping as well as return shipping is at the expense of the customer and will not be refunded. If you refuse a shipment from Eternal Abundance you will be responsible for both the original shipping cost and the return shipping cost. This amount will be subtracted from your merchandise refund.
Returns due to quality issues will be at the expense of Eternal Abundance (including return shipping cost). Eternal Abundance will do its best to protect meltable items (chocolate bars, cacao paste) from damage, but returns will not be accepted on these items. Issues are to be taken up by the customer with with Canada Post.
Refunds will only be issued to the same payment method that was used for the original purchase.